Ordering and Event Policies

SHIPPING POLICY

We’re a small, handmade-focused business that takes pride in preparing your order with care and attention. Here's what to expect when you shop with us:

Processing Time

Ready-to-Ship Items: Typically processed within 3-5 business days.

Pre-Orders or Made-to-Order Blanks: May take up to 7–10 business days, depending on demand and complexity. 

During holidays or sales, please allow for additional processing time.

Shipping Methods

We use USPS and UPS, depending on package size and destination.

Most U.S. orders arrive within 3-7 business days after leaving our shop.

Once your order ships, you’ll receive a confirmation email with a tracking number.

Local Pickup (Free!)

We offer local pickup for customers in Thomasville Ga.

Select “Local Pickup” at checkout.

We’ll email or text you when your order is ready, with pickup location and available times.

Lost or Stolen Packages

If your tracking says “Delivered” but you can’t find your package:

Check with neighbors, your mailbox, porch, or local post office.

Contact your local carrier first, as they often have more information.

Unfortunately, we cannot be responsible for lost or stolen packages once marked as delivered. You will have to file a claim with the shipping company. 

 

RETURN & EXCHANGE POLICY

Because each item is handcrafted or prepared specifically for you, we ask that you review our policies carefully before placing your order.

All Sales Are Final

Due to the custom and seasonal nature of our products, we do not accept returns or exchanges.

If There's a Problem…

We want you to love your order! If your item arrives damaged or incorrect, please follow these steps:

• Contact us at hello@porchnpine.com within 24 hours of delivery.
• Include your order number and clear photos of: The item, Any damage, and The packaging
• We will either issue store credit, a replacement, or a partial refund—based on the situation.

We cannot offer a refund for damage caused by misuse, improper storage, or accidents during or after delivery.

DIY WORKSHOP & EVENT TERMS

We host creative workshops and events where your seat and materials are reserved just for you. Because of this, we have the following policies:

Event & Ticket Policies

All tickets are non-refundable.

Can’t make it? We will reserve your kit for local pickup. See local pickup policy.

Weather & Rescheduling

For outdoor events, we may:

Reschedule to a new date, Move indoors, if space allows, or Reserve for pickup if you can't attend the new date.

You will be notified by email/text in the case of a weather-related change.

Missed Events (No-Show)

We prep all materials in advance just for you.

If you do not show up and haven’t notified us:

Your project will be converted into a take-home DIY kit (pickup required).

No refunds will be given for no-shows.

Still Have Questions?

We’re here to help! Email us anytime at hello@porchnpine.com or send us a message on Facebook or Instagram. We’re happy to clarify anything before you order.